Information
About us
Designed and handmade in the United Kingdom, our pieces are inspired by natural history, a growing collection of vintage finds and an exploration of traditional crafts.
Payment
All major credit and debit cards are accepted worldwide via PayPal. A PayPal account is not necessary to make a transaction.
Currency rates
- As we are based in the United Kingdom, payments are made in GBP £.
- All our prices are calculated to current rates of currency exchange.
- Some banks exchange rates may vary slightly from prices shown.
Delivery
Packages are dispatched from the United Kingdom within 1-6 days after receipt of payment and are shipped via Royal Mail.
UK Domestic Shipping
- UK shipping is sent via Royal Mail First Class.
- Delivery time is estimated at 1 - 3 working days, not including production time.
International Shipping
- Standard international shipping is sent via Royal Mail Airmail.
- Delivery time is estimated at 4 - 21 working days.
- For an additional fee, 'International Tracked' or 'International Tracked and Signed' provide online tracking and priority handling.
Please note that tracking is not included in the standard shipping costs.
- Replacements for lost packages are only guaranteed for orders shipped via Royal Mail Special Delivery, International Tracked and International Tracked and Signed.
- Delivery times such as 'Next Day' refer to delivery times only and do not include production time.
- For specific delivery estimates please get in touch at contact@thevamoose.com before purchasing.
- Buyer is responsible for any import/custom charges.
International Tracked and International Tracked and Signed are recommended for online tracking.
Please get in touch if you have any questions regarding shipping methods or delivery times.
Returns
Returns are only accepted for items of unworn/undamaged condition in their original box and packaging,
otherwise this policy may be rendered void.
Contact must be made within 14 days of receipt of order.
Earrings are non-returnable due to hygiene reasons.
Alterations are available upon request.
Please contact us prior to sending for the return address. Buyer is responsible for all postage costs.
Press
For all press enquiries please get in touch via press@thevamoose.com.
Wholesale
For all wholesale enquiries please contact wholesale@thevamoose.com.
